• Identify the Big 9 food allergies
• Talk about allergies with customers
• Know how to prevent cross-contact of foods, and
• Understand what to do if a customer has an allergic reaction

Develop Clear Allergen Response Guidelines:
Learn how to establish clear answers to common operational questions regarding food allergens and appropriate staff responses.

Understand Allergen Risks in Food Operations:
Examine how food allergens can appear throughout a foodservice operation and identify key areas where management decisions affect allergen safety.

Evaluate Levels of Allergen Accommodation:
Review different levels of allergen accommodation and determine what procedures and precautions are appropriate for your operation.

Create a Foundational Allergen Plan:
Develop a basic Allergen Plan that outlines procedures, responsibilities, and communication practices to support safe allergen management within your establishment.

Determine Your Level of Allergen Accommodation:

Learn how to evaluate and decide what level of allergen accommodations your establishment is able and willing to provide.

Establish Operational Allergen Protocols:
Identify the procedures and protocols needed to manage food allergens safely within your operation.

Prepare for and Respond to Allergic Reactions:
Understand how to recognize potential allergic reactions and implement appropriate response procedures.

Strengthen Customer Trust and Loyalty:

Explore how adopting allergen-aware practices can improve customer confidence, encourage repeat business, and support the long-term success of your establishment